Whitley House Surgery - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

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Crompton Building
Writtle Road
Chelmsford
Essex, CM1 3RW
Tel: 01245 347539

Noticeboard

CORONA VIRUS - INFORMATION FOR THE PUBLIC - PLEASE READ LINK BELOW

This website also contains up-to-date advice https://111.nhs.uk/covid-19

CORONA VIRUS UPDATE

Please check link above - information is changing all the time!

Please follow government guidelines

NEW GOVERNMENT GUIDELINES

Do not leave home if you or someone you live with has any of the following -

HIGH TEMPERATURE

NEW CONTINUOUS COUGH

LOSS OR A CHANGE TO YOUR SENSE OF SMELL OR TASTE

You must stay at home.

Use the NHS 111 online coronavirus service https://111.nhs.uk/covid-19

WE ARE OPERATING A PHONE FIRST APPOINTMENT SYSTEM

All patients must call if they require an appointment

Patients will be called back by a clinician

We will try and manage your condition / needs without you having to come to the surgery

The clinician will book you an appointment where necessary

__________________________

We are currently experiencing an extremely high volume of telephone calls. When you get through on the phone please hold, we will get to your call. If you ring off you will go to the back of the telephone queue. Thank you for your understanding.

Try The New NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smart phone or tablet. You can use the NHS App to check symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use the SystmOne online service you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Repeat Prescriptions

To re-order medication up to 7 days in advance visit our prescriptions page and complete the online form Find out more. We now process all our prescriptions electronically so let us know which pharmacy you want your sent to. Click here for more information electronic prescribing poster. Due to the current corona virus situation we will accept telephone request for medication. Please call after 11am

Extended Access Appointment Available

Appointments in Mid Essex are available at local hubs from 6.30pm to 8pm Monday to Friday, 8am to 2pm Saturday and Sunday and over bank holidays. Book through the practice in the same way as any other appointment. Please note this is not a walk-in service.

Respecting Our Staff

As a patient we will treat you as an individual, with courtesy and respect, regardless of your background, ethnicity, religious beliefs, personal situation or the nature of your health problem. We ask that you treat all Doctors, Nurses and staff with the same courtesy and respect. The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent and abusive patients from the list.

Your Contact Details

If you have given the Practice your contact details, including mobile numbers, it is your responsibility to notify us if your details change.

Referred to a Hospital or Specialist

The Central Referral Service (CRS) manage all referrals and will contact you regarding your appointment. To follow up a referral please contact CRS direct on 0300 123 0771 between 14.00 and 18.00 Monday to Friday. If you need to contact Broomfield Hospital please call them on 01245 513900. Please note we are unable to provide pre-op bloods and swabs if requested by the hospital, please contact the hospital for these tests.

Online Services

To request access to our online services please contact reception with the following documents ;Photo ID, for example a passport or driving licence or a bank card.

We have several online services available - please click on 'Online Services' under Quick Links on the right hand side of the screen.

Due to Covid-19 restrictions we are currently unable to accept new applications for the online service, please register for the NHS app instead. www.nhs.uk/nhsapp

If you have previously registered for the online service and require your password to be re-set please contact reception and we will assist wherever possible.

Urine and Stool Samples for Testing

If you have been asked to provide a urine or stool sample please note that samples are collected at 1pm Monday to Friday. Please place them in the designated box on reception. Any samples handed in after 1pm will be stored overnight in the collection box. You are requested not to bring samples in after 1pm on Fridays.

Medical Sick Certificates

Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you do not always have to see a doctor). It takes a minimum 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.

Preferred Method of Contact

We would like to record your preferred method of contact so that you can receive your health information in a format that you are able to access easily.

For most of us our preferred method of contact is our home or mobile phone, or by letter but if you are a person with (for example) a hearing impairment, deaf, have a visual impairment or blind that may not be suitable for you. If you or someone you are caring for requires us to make contact in a preferred manner, please let us know by informing Reception. We will then record your wishes by highlighting it on your medical records.