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Message from Dr Cathy Boon     April 2016

It with genuine sadness I would like to announce that I will be leaving Whitley House Surgery at the end of June 2016. I have been so very fortunate in practicing as a GP at Whitley House over the last 20 years, with such a hardworking and dedicated team of people who are truly committed to delivering the highest quality of patient care.

At the present time family commitments are preventing me from fulfilling all my obligations as a Partner but I very much hope to be able to return to general practice at some point in the future.

Dr Cathy Boon

 STAFF UPDATE

We are delighted to announce that Dr Bentley is joining the Whitley House Team as a GP partner in July this year! His working pattern will remain as four days a week.

Elena Savici is coming back to work as a salaried GP for 3 days a week. Elena will start back with us in July.

 We are really pleased that we have two excellent GP's to complete the Whitley House team and help us to continue to provide a high standard of primary medical care.

We are also pleased to announce that Renata Dermit will be staying with the practice as Practice Manager on a permanent basis

 

Patient Participation Group Newsletter - PPG Spring 2016

Current Appointment System

The NHS is under extreme pressure at the moment and here at Whitley House Surgery we have been trying some different ways of managing the appointment system. Thank you for bearing with us during this period.

Missed Appointments

If you cannot make your appointment please call us and cancel your appointment or cancel it online so that we can offer it to someone else who needs it. If we have your mobile number you will also be sent a reminder text message with the ability to cancel via text message.

Pharmacist Advice and Treatment

You may not need to see a doctor or nurse. Many minor ailments can be treated by visiting your pharmacist - please click here for an information leaflet. The following website also contains lots of useful information for everyday ailments: www.selfcareforum.org

The Mid-Essex Clinical Commissioning Group have asked GPs to reduce their prescribing of the common medications in the following list. These are available over the counter from your pharmacy. To see list please click here

Appointments

baby_district_nurseWe are able to see you by appointment only. Please telephone us on (01245) 347539 or call into the surgery personally between 8.00am and 6.30pm Monday to Friday.We also have an online appointment booking service. Please ask at reception for details. A normal appointment is 10 minutes and is intended for one person. Please make a separate appointment for each person to be seen. If you feel you need more time then please ask for a double appointment.

There is no restriction as to whom you see in the practice as the doctors provide cover for each other in their absence.

In the event that you need to be seen by a doctor the same day, our receptionist will arrange for you to be seen but not necessarily by the doctor of your choice. Please telephone before 10.00am where possible.

The doctors and nurses will do their best to keep to time but illness is not always predictable and unforeseen events may cause us to run late, in which case we apologise. Our receptionists will keep you informed of any delays.

The surgery offers a chaperoning service. Please make your GP, nurse or receptionist aware if you would like a chaperone present at your consultation.

Telephone Advice

Telephone advice is available from our doctors and nurses. Please ask our reception staff if you require a telephone call and they will be happy to advise on our procedure for this service.

Hearing Disabilities

Our surgery reception is fitted with an induction hearing loop. Please switch your hearing aid to the ‘T’ position and advise reception. Help with booking appointments over the telephone is available from RAD (Royal Association for the Deaf). Please advise reception if you wish to use this facility.

Language Translation

If you need an interpreter for your appointment with a doctor or nurse this can be arranged with Language Line. Please inform reception of your requirement.

 
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