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Missed Appointments

In February 193 appointments were missed - 42.5 hours of surgery time! If you cannot make your appointment please call us and cancel your appointment or cancel it online so that we can offer it to someone else who needs it

Pharmacist Advice and Treatment

You may not need to see a doctor or nurse. Many minor ailments can be treated by visiting your pharmacist - please click here for an information leaflet. The following website also contains lots of useful information for everyday ailments: www.selfcareforum.org

The Mid-Essex Clinical Commissioning Group have asked GPs to reduce their prescribing of the common medications in the following list. These are available over the counter from your pharmacy. To see list please click here

Appointments

**Did you know we now have a nurse Prescriber - Heather Martin - who can see you for acute medical problems, examine you and prescribe appropriate medications** (she cannot treat Children under 12 years old or pregnant ladies)

baby_district_nurseWe are able to see you by appointment only. Please telephone us on (01245) 347539 or call into the surgery personally between 8.00am and 6.30pm Monday to Friday.We also have an online appointment booking service. Please ask at reception for details. A normal appointment is 10 minutes and is intended for one person. Please make a separate appointment for each person to be seen. If you feel you need more time then please ask for a double appointment.

There is no restriction as to whom you see in the practice as the doctors provide cover for each other in their absence.

In the event that you need to be seen by a doctor the same day, our receptionist will arrange for you to be seen but not necessarily by the doctor of your choice. Please telephone before 10.00am where possible.

The doctors and nurses will do their best to keep to time but illness is not always predictable and unforeseen events may cause us to run late, in which case we apologise. Our receptionists will keep you informed of any delays.

The surgery offers a chaperoning service. Please make your GP, nurse or receptionist aware if you would like a chaperone present at your consultation.

Telephone Advice

Telephone advice is available from our doctors and nurses. Please ask our reception staff if you require a telephone call and they will be happy to advise on our procedure for this service.

Hearing Disabilities

Our surgery reception is fitted with an induction hearing loop. Please switch your hearing aid to the ‘T’ position and advise reception. Help with booking appointments over the telephone is available from RAD (Royal Association for the Deaf). Please advise reception if you wish to use this facility.

Language Translation

If you need an interpreter for your appointment with a doctor or nurse this can be arranged with Language Line. Please inform reception of your requirement.

Noticeboard

April 2014: Dr Bell's daugther completes The London Marathon for MIND in memory of Dr Bell. You go girl!!! Click here to read more and sponsor her.

April 2014: Please click here to read the latest Patient Participation Group newsletter

March 2014: The patient participation Group has now published its annual PPG Report 2013-2014. See home page or Patient Group page for more information 

March 2014: Difficulty getting an appointment? In February 193 appointments were missed, 42.5 hours of surgery wasted. Please let us know if you cannot make your appointment.

Jan 14: Important: care.data - Patient Data Sharing. Please read this important information explaining patient data GP Practices may be required to share with NHS England. Every household will be sent a leaflet during Jan 14 about this.
Care Data Leaflet
Care Data Opt Out Form
Patient FAQs

November 2013: The patient group has released second version of a Local Directory of Services.click here

Dr Hooper Raised: Over £800
"Thank you so much to everyone who sponsored me for my 13 mile walk in aid of MIND" Dr Hooper.

Tea Party Raised: Over £2000
Thank you to everyone who attended our tea party in aid of Farleigh Hospice on Friday 21st June

MIND Money Raised: £1216.10
Thank you to all patients who donated in memory of Dr Martin Bell

June 2013: Contact our patient group via their new email: Whitley.PPG@nhs.net

June 2013: What's Happening to the NHS. Interesting article written by the British Medical Association

March 2013: Read our Patient Participation Group Report.
Click to download:
PPG Executive Summary-March13
PPG Full Report-March13

7th May 2013: Dr Bell's registered patients have now been re-registered with our other GP Partners. This does not affect your care in any way as we do no operate lists at Whitley House so you can see any doctor or nurse.

 
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