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Noticeboard

 

With effect from 27 June 2016 Whitley House Surgery will temporarily be unable to offer new patient registrations because the registered list size has increased.

This is in order to protect the quality of the services offered to those patients currently registered with the Practice and to ensure that we continue to deliver a safe and accessible medical service.

We will only be able to offer temporary patient/resident appointments to patients, including returning university students, staying in a household that is already registered with this Practice and who are within the current boundary. New babies born to mothers who are registered  here will continue to be registered.

If you have any queries regarding this decision please ask to speak to the Practice Manager or the Reception Manager. We will continue to review the list size on an on-going basis. If you have difficulty finding a Practice to register with please contact NHS England on 0300 3112233

 Patient Participation Group Newsletter - PPG Spring 2016

Choosing Well this Summer 

During the Summer months the GP surgery will be very short staffed and busy due to staff holidays and limited locum cover (which is a national problem)

There are some things you can do to help us:

-Please order repeat medication in advance to reduce the need for urgent requests.

- Perhaps a nurse or pharmacist could help with your problem?

- Could you purchase your medication over the counter rather than using a doctor appointment?

- Can one of our nurses help? Nurses can see you for many ailments including blood pressure checks, ECGs, dressings, ear syringing and immunisations.They also deal with smears, contraceptive and pill checks.

- Please ask at the hospital for your medical certificates when you are there.

- Please ring and chase hospital tests and appointments directly with the hospital rather than asking your GP surgery to do it for you.

We are very grateful for your cooperation in trying to ensure a safe service for those patients who are unwell and need to be seen.

Please only book GP appointments during August for situations when you need to be seen by a GP urgently and cannot wait for a couple of weeks.

Thank you.

Dementia Support and Awareness Clinics

Dementia Support and Awarenesss clinics are being held monthly at the surgery,with the aim of providing practical and emotional support for anyone affected by dementia. Please ask at Reception for more information and to make an appointment.

                                              Travel Service

Due to unprecedented demand on our services we no longer offer a full travel clinic - see Travel for further information.

                      Patient Participation Group - 2015 Report

Please click here PPG Report 2014-15 - WHS - F81057.doc to open and read the Whitley House Surgery PPG annual report. This report was signed off by the PPG Chair - click here to view sign off sheet PPG Report Sign Off.pdf  

                                      Friends and Family Test

Click here to download a Friends and Family Survey Card to bring into the survey. To reply online please see the 'Friends & Family Survey' under Quick links to the right. Please click this link for foreign language versions foreign language versions

                                         Practice Leaflet

Whitley House Surgery Download our practice leaflet (updated Aug15)

 We are a long established training practice offering a personal, friendly service whilst delivering a high standard of medical care.  The practice was bought by Dr Theo Whitley in 1927 when it was located at Thorneybrook, New London Road (opposite where Marks and Spencer is now). Then it expanded and moved to Moulsham Street, where the surgery was named after Dr Whitley.

The surgery continued to grow and moved to refurbished premises in Writtle Road in September 2003. The building was previously occupied by Marconi and before that Crompton and Co.

 Our aim is to provide our registered patient population with high quality, personal health care. We aim to maintain and improve the health of our patients by working in partnership with them. Continuing professional development ensures the entire practice team work within national and local guidelines for the benefit of its patients. Click here to read our full mission statement - the aims and objectives with which we strive to run our organisation.

                                           Online Services

To request access to our online services please contact reception with the following documents ;

Photo ID and proof of address - for example a passport or driving licence together with a bank statement or council tax statement.

 

We have serveral online services available at the bottom of this page such as Requesting Repeat Prescriptions, Requesting an Appointment and Cancelling an Appointment. To view our statement of intent for IT click here Statement of Intent IT-WHS-Contract2014-15.pdf

                                            Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

                                 Urine and Stool Samples for Testing

If you have been asked to provide a urine or stool sample please note the following restrictions:

1) Stool samples - these must be delivered to the surgery by 12pm because they must be couriered to the hospital for testing. We are unable to store these samples overnight. If you arrive with your sample after 12pm, the only option would be for you to hand deliver it to the hospital yourself.

2) Urine samples - these can be dropped off anytime during surgery hours

                                       Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

                                     Medical Sick Certificates

Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you don't have to see a doctor). It takes 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.

                              Like To Register?

Please see the Important Notice on the Notice Board above.

                    The service is currently unavailable.

Fill in our registration forms and come see us. Find out more

                                      Shingles Vaccinations

Shingles vaccinations are available for specific groups over 70 years of age. Please contact the surgery for more information.

(Site updated 25/07/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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